The author -- Preface -- Introduction -- 1. Discipline: definition and protocols -- 2. Disruptive behaviour and teacher management style -- 3. Classroom management: planning and skills -- 4. Rights and rules in the classroom -- 5. Supports to behaviour management -- 6. Building a positive classroom climate -- 7. The hard-to-manage class -- 8. Conflict resolution and managing anger -- Conclusion -- App. I. Personal running records -- App. II. The 4W form -- App. III. Behaviour plans -- App. IV. Behaviour goals -- App. V. Gentle, assertive role-plays (GARPs) -- App. VI. Rights -- App. VII. Behaviour management survey -- App. VIII. Success criteria for school assemblies -- App. IX. Playground questionnaire -- App. X. Establishing a class -- App. XI. Noise meters -- App. XII. Visual rules -- Bibliography -- Index