Title Providing customer-oriented services in academic libraries / edited by Chris Pinder and Maxine Melling

Published London : Library Association Publishing, 1996

Copies

Location	Call no.	Vol.	Availability
W'PONDS	021.7 Pin/Pco		AVAILABLE

Description xviii, 187 pages Contents Customers and academic library services : an overview / Chris Pinder -- Defining the customer's requirements for quality / Maxine Melling -- Promoting the library service / Gavin Rea -- User empowerment : striking back for the customers of academic libraries / Philip Payne -- Organizing libraries for customers / Robert Bluck -- The IT literate user / Janet Peters -- Staff training : developing a customer care culture / Kristina Theis -- Investing for a future : client-focused Australian academic libraries in the 1990s / Alan Bundy -- The way ahead / Beryl Morris Notes Published in association with SCONUL Bibliography Includes bibliographical references and index Subject Academic libraries -- Customer services -- Marketing. Academic libraries -- Customer services. Academic libraries -- Quality control. Academic libraries -- Relationship with faculty and curriculum Libraries -- Public relations. Public services (Libraries) Author Melling, Maxine. Pinder, Chris. Standing Conference of National and University Libraries. ISBN 1856042049

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