Title A new approach to automating services : companies are achieving productivity gains by using software robots to perform routine, rules-based service processes : if implemented well, such automation can result in high-performing human-robot teams, in which software robots and human employees complement one another / Mary C. Lacity, Leslie P. Wilcocks

Published [Place of publication not identified] : MIT Sloan Management Review, 2016

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Description 1 online resource (1 volume) : illustrations Notes "Reprint #58120." Bibliography Includes bibliographical references Notes Online resource; title from cover page (Safari, viewed November 29, 2016) In MIT Sloan management review Vol. 58, no. 1 (Fall 2016) Subject Workflow -- Automation Automation -- Economic aspects. Information retrieval -- Automation. Automation -- Economic aspects Information retrieval -- Automation Form Electronic book Author Wilcocks, Leslie P., author

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