| Description |
1 online resource (11 pages) : tables, illustrations |
| Series |
Human resource management online (text) |
| Summary |
This case is about Zoological Society of San Diego (ZSSD), a nonprofit organization that operates the San Diego Zoo, the San Diego Zoo's Wild Animal Park, and San Diego Zoo's Institute for Conservation Research, and how it implemented a new online employee performance management system. Before this, ZSSD did not have an effective system for employee performance. Appraisal was almost non-existent in the organization with it being given a low priority. The organization had a paper-based system, but there were no consequences for not filling up the forms and sending it to the HR department. In 2005, as part of ZSSD's new strategic plan, the organization decided to lay emphasis on employee accountability and a make a shift to pay-for-performance system that was tied to goals. The HR team led by the new HR Director Tim Mulligan (Mulligan) decided to opt for an online employee performance management system - Halogen eAppraisal. As per the new system, each employee was rated on two categories - goals and leadership competencies. The goals flowed from the overall organizational objectives while the organization had involved managers in identifying the required leadership competencies. After rolling out the new system in a phased manner, ZSSD said that the new system had not only resulted in 100 percent completion rate of performance appraisals, the system had also helped the organization transform its culture and increase employee accountability |
| Notes |
Case code: HROB125 |
|
Title from resource description page (viewed May 26, 2015) |
| Bibliography |
Includes bibliographical references (page 11) |
| Notes |
In English |
| Subject |
Zoological Society of San Diego -- Case studies
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Zoological Society of San Diego |
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Personnel management -- Case studies
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Job evaluation -- Case studies
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Employees -- Rating of -- Case studies
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Employees -- Rating of
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Job evaluation
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Personnel management
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| Genre/Form |
Case studies
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| Form |
Electronic book
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