| Description |
1 online resource (xxxvi, 652 pages) : illustrations (some color) |
| Contents |
Cover; Half Title; Dedication; Title Page; Copyright Page; Table of Contents; List of figures; List of tables; Notes on contributors; Foreword by Thomas H. Davenport; Preface; Introduction; Introduction to the third edition; Acknowledgments; Training services; Positioning our books; Part I FREQUENTLY ASKED QUESTIONS; 1 What is business process management?; 2 How can we demystify business process management?; Brief history of business process management; The next big thing (or how mystification begins); BPM hype cycle; What is mystifying about BPM?; The Iceberg Syndrome; Exploring "reality." |
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Change management and performance managementConclusion; 3 Who should be involved in BPM and what are the critical success factors?; Management of business processes; Use of external BPM experts; Critical success factors; A metaphor for BPM involvement; 4 When should you do BPM-what are the main drivers and triggers?; 5 How should we start BPM-bottom-up or top-down?; Bottom-up approach; Top-down approach; 6 Why is it important to improve business processes before automating them?; What are the problems with automating first?; Why is this not working?; Why is this so? |
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Need to improve processes firstKey considerations; Conclusion; 7 What are the technology components of BPM?; Modeling and design; Execution and tracking; Performance management; Technology standards; 8 Should we be customer-centric?; 9 Why is determining BPM Foundations a critical first step?; BPM Foundations; BPM Enablement; BPM Foundations and Enablement benefits; 10 Why do you need a structured approach to implementing BPM?; Typical common approach pitfalls; Part II BPM-HOW DO YOU DO IT? THE 7FE FRAMEWORK; 11 7FE Framework overview; 7FE Framework; 7FE Framework phases; Project essentials |
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A process-focused organizationAddendum: 7FE Framework and Six Sigma, Lean and Lean Six Sigma; 12 Guidelines on how to use the 7FE Framework; Why a "one approach fits all" philosophy does not work; How are BPM activities initiated?; Four scenarios in implementing BPM; How to determine which scenario is applicable; Skipping of a phase; Paralleling phases; Assignment; 13 Foundations phase; Why?; Results; How?; Detailed steps; Foundations phase outputs; Foundations phase risks; Assignment; Foundations phase checklist; 14 Enablement phase; Why?; Results; How?; Detailed steps |
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Enablement phase outputsEnablement phase risks; Assignment; Enablement phase checklist; 15 Launch pad phase; Why?; Results; How?; Detailed steps; Realize value; Launch pad phase outputs; Launch pad phase risks; Assignment; Launch pad phase checklist; Extra reading; 16 Understand phase; Why?; Results; How?; Detailed steps; Realize value; Understand phase outputs; Understand phase risks; Assignment; Understand phase checklist; Extra reading; 17 Innovate phase; Why?; Results; Key misunderstandings about innovation; How?; Detailed steps; Realize value; Innovate phase outputs; Innovate phase risks |
| Summary |
The book provides an overview of all major useful frameworks (such as LEAN and Six Sigma) without over-investment in one over another, and a unique emphasis on BPM's interrelationship with organizational management, culture and leadership--BPM is about people as much as processes. Its common-sense approach teaches how BPM must be well-integrated across an entire business if it's to be successful: augmented and aligned with other management disciplines. The third edition brings Jeston and Nelis' practicable frameworks and solutions up-to-date with the latest developments in BPM, including the application of the frameworks to value-driven BPM. This new edition includes: 1. Enhanced pedagogy to help students learn and tutors use the book for their classes: now includes learning outcomes, chapter topics, learning objectives, highlighted key points, chapter summaries, critical discussion points and self-test questions; 2. New and revised case studies throughout; 3. New chapters on questions that have become more crucial since the second edition's publication: How should we start--top-down or bottom-up? Should we be customercentric? How does BPM link to today's most pertinent management and technology issues? What are the critical success factors? 4. Due to popular demand, a new and expanded section on IT in BPM; 5. A brand new companion website including slides and assignment answers |
| Bibliography |
Includes bibliographical references and index |
| Notes |
Print version record |
| Subject |
Workflow -- Management.
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Reengineering (Management)
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Business planning.
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Industrial management.
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BUSINESS & ECONOMICS -- Industrial Management.
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BUSINESS & ECONOMICS -- Management.
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BUSINESS & ECONOMICS -- Management Science.
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BUSINESS & ECONOMICS -- Organizational Behavior.
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Business planning
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Industrial management
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Reengineering (Management)
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Workflow -- Management
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| Form |
Electronic book
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| Author |
Nelis, Johan, author.
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| ISBN |
9781136172977 |
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1136172971 |
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