| Description |
viii, 117 pages : illustrations ; 24 cm |
| Contents |
1. Introduction: The nature of voluntary organizations -- 2. Towards a contract culture -- 3. People and change -- 4. Planning for growth -- 5. The management of voluntary organizations -- 6. A commitment to quality -- 7. The future of the voluntary sector |
| Summary |
This is a book about how voluntary organizations cope with the relentless demands of change - the c̀ontract culture', service delivery, the 'professionalization' of the voluntary sector, the 'new managerialism'. It focuses on the needs of voluntary organizations as they confront the absorption of their provision into mainstream care services; the need to adopt business methods in their internal organization and external relationships; and the development of policies and procedures to ensure the provision of quality services. Nigel Gann provides many examples of good working practice, as well as an exploration of the key issues involved in q̀uality' management. Trustees, paid workers and volunteers will find the book of practical value, while the national and long-term implications of change in the voluntary sector will be of concern to local authorities, students of social policy and organizational behaviour, and others concerned with the privatization of care services |
| Notes |
Includes index. Bibliography: p. [107]-108 |
| Bibliography |
Includes bibliographical references (pages [107]-108) and index |
| Subject |
Associations, institutions, etc. -- Great Britain -- Management.
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Organizational change -- Great Britain.
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Voluntarism -- Great Britain -- Management.
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Volunteers -- Great Britain -- Management.
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| LC no. |
96008788 |
| ISBN |
0335196217 (paperback) |
|
0335196225 (hardback) |
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