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Book Cover
E-book
Author Durrance, Dana

Title Connecting with clients : practical communication for 10 common situations / Dana Durrance, Laurel Lagoni
Edition 2nd ed
Published Lakewood, Colo. : American Animal Hospital Association Press, ©2009

Copies

Description 1 online resource (xx, 22 pages)
Contents How to use this book -- Veterinary communication -- Communication protocols and clinical communication skills -- Communication protocols -- Clinical communication skills -- Nonverbal communication skills -- Verbal communication skills -- A note about email and telephone conversations -- Common situations -- Dealing with emergencies -- Dealing with financial constraints -- Dealing with mistakes, accidents, or unexpected outcomes -- Dealing with angry clients -- Dealing with complaining clients -- Dealing with anxious clients -- Dealing with indecisive clients -- Working with children -- Dealing with euthanasia appointments -- Dealing with grieving clients
Notes Laurel Lagoni's name appears first on the earlier ed
Bibliography Includes bibliographical references (pages 87-90)
Notes Print version record
Subject Veterinary medicine.
Veterinarian and client.
Interpersonal communication.
Pet owners -- Psychology
Medical personnel and patient.
Communication.
Misinformation.
Professional-Patient Relations
Veterinary Medicine -- methods
Animal Technicians -- psychology
Human-Animal Bond
Communication
Veterinarians -- psychology
Veterinary Medicine
veterinary medicine.
communication functions.
communication (function)
MEDICAL -- Veterinary Medicine -- Food Animal.
MEDICAL -- Veterinary Medicine -- Small Animal.
Medical personnel and patient
Communication
Interpersonal communication
Pet owners -- Psychology
Veterinarian and client
Veterinary medicine
Form Electronic book
Author Lagoni, Laurel
Lagoni, Laurel. Connecting with clients
American Animal Hospital Association.
ISBN 9781583261330
1583261338