| Description |
1 online resource : illustrations |
| Series |
SAGE Business Cases |
|
SAGE Business Cases
|
| Summary |
This case is a set of leadership role-plays that address several critical IT issues: understanding differing objectives of critical project stakeholders, concepts of change management and their importance and process, escalation issues of when and how to do it and issues arising from client/customer communication. The case combines role-plays with traditional case discussion. The scenario is an IT manager of a large university leading an ERP implementation that must satisfy differing stakeholders including academic, administrative, and curriculum leadership. The case highlights problems of objective alignment, execution, and communication |
| Notes |
Originally Published InCarton, R., & Richmond, W. (2018). IT leadership and ERP: A challenging day for a new leader. Journal of Information Technology Teaching Cases, 8, 209-216 |
| Bibliography |
Includes bibliographical references and index |
| Notes |
Description based on XML content |
| Subject |
Information technology -- Management -- Case studies
|
|
Universities and colleges -- Information technology -- Management -- Case studies
|
|
Information technology -- Management
|
| Genre/Form |
Case studies
|
|
Case studies.
|
|
Études de cas.
|
| Form |
Electronic book
|
| Author |
Richmond, William, active 2018, author
|
| ISBN |
9781529706604 |
|
1529706602 |
|
