Title Social security administration electronic service provision : a strategic assessment / Leon J. Osterweil, Lynette I. Millett, and Joan D. Winston, editors ; Committee on the Social Security Administration's E-Government Strategy and Planning for the Future, Computer Science and Telecommunications Board, Division on Engineering and Physical Sciences, National Research Council of the National Academies

Published Washington, D.C. : National Academies Press, ©2007

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Description 1 online resource (xiv, 159 pages) : illustrations Contents Background and current context -- Lessons from electronic services in financial institutions -- The social security administration's Information technology: present and future -- Toward organizational transformation for electronic service delivery Summary "Social Security Administration Electronic Service Provision examines the Social Security Administration's (SSA's) proposed e-government strategy and provides advice on how the SSA can best deliver services to its constituencies in the future. The assessment by the Committee on the Social Security Administration's E-Government Strategy and Planning for the Future was based on (1) its examination of the SSA's current e-government strategy, including technological assumptions, performance measures and targets, planned operational capabilities, strategic requirements, and future goals; (2) its consideration of strategies, assumptions, and technical and operational requirements in comparable public- and private-sector institutions; and (3) its consideration of the larger organizational, societal, and technological context in which the SSA operates"--Publisher's description Bibliography Includes bibliographical references Notes Print version record Subject United States. Social Security Administration -- Data processing -- Evaluation United States. Social Security Administration Internet in public administration -- United States -- Evaluation Electronic government information -- United States -- Evaluation POLITICAL SCIENCE -- Public Affairs & Administration. Electronic data processing -- Evaluation United States Form Electronic book Author Osterweil, Leon. Millett, Lynette I. Winston, Joan D. National Research Council (U.S.). Committee on the Social Security Administration's E-Government Strategy and Planning for the Future. ISBN 9780309667357 0309667356 1280969113 9781280969119

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