Museum XYZ built a beautiful facility in a large, Midwestern city. However, after opening to much acclaim, attendance began to fall off, finances were in a shambles, and there appeared to be a leadership void. The board hired two consultants to conduct a review to pinpoint the issues. This case discusses what the consultants learned, and the teaching note discusses what the board decided to do with the information
Notes
Originally published: Cohn Donnelly, A. (2008). Museum XYZ, Major City, USA. (Revised in 15/04/2010). 5-208-256. Evanston, IL: Kellogg School of Management, Northwestern University