Title Maturing defense support of civil authorities and the dual status commander arrangement through the lens of process improvement / Ryan Burke, Sue McNeil

Published Carlisle Barracks, PA : Strategic Studies Institute and U.S. Army War College Press, 2015

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Description 1 online resource (x, 44 pages) Contents Introduction -- Complexities of civil support operations -- Hurricane Sandy and the dual status commander -- Dual status commanders : support for needed improvements -- Building a process model for DSCA operations -- Recommended process and examples -- Conclusion Summary "The authors advocate the integration of process improvement methods into future Defense Support of Civil Authorities (DSCA) operations. They briefly discuss alternative process improvement strategies and their current state of employment in a variety of DoD programs. Methods discussed include Lean Six Sigma, Total Quality Management, and Capability Maturity Models, the utility of such methods is demonstrated, and the value in applying process improvement methods to DSCA operations is articulated. Three recommendations are given to demonstrate how a usable process maturity model can be built and employed for future operations. The monograph concludes by reaffirming the inherent utility of, and advocating for, process improvement techniques as a way to mature future DSCA operations using the dual status commander arrangement"--Publisher's web site Notes "April 2015." Paper version available for sale by the Superintendent of Documents, U.S. Government Publishing Office Bibliography Includes bibliographical references (pages 38-44) Notes Online resource; title from PDF title page (SSI, viewed April 17, 2015) Subject Command and control systems -- United States -- Management Process control. Interagency coordination -- United States Civil-military relations -- United States Emergency management -- United States Civil-military relations Command and control systems -- Management Emergency management Interagency coordination Process control SUBJECT United States -- Armed Forces -- Civic action -- Management Subject United States Form Electronic book Author McNeil, Sue, author Army War College (U.S.). Strategic Studies Institute, publisher. Army War College (U.S.). Press, publisher.

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