| Description |
xiv, 241 pages : illustrations ; 25 cm |
| Contents |
Pt. 1. Welcome to Benchmarking -- 1. Foundations of Benchmarking -- 2. Benchmarking and Performance Measures -- Pt. 2. Benchmarking Methods -- 3. Preparing for Benchmarking -- 4. The Traditional Benchmarking Method -- 5. The Solution-Driven Benchmarking Method -- Pt. 3. Benchmarking in Sectors -- 6. Benchmarking in State and Local Governments -- 7. Benchmarking in Nonprofits -- 8. Benchmarking in the International Community -- Pt. 4. Benchmarking and Accountability -- 9. Benchmarking for Improving Accountability -- 10. Benchmarking and Performing an Audit -- 11. Conclusion |
| Summary |
"Based on the most current research, this new edition of the best-selling guide provides an updated, solution-driven methodology for benchmarking in both the public and nonprofit sectors. Unique in its focus solely on benchmarking, the authors take a step-by-step approach to two benchmarking techniques, differentiating between the two and then providing a new approach to solution-driven benchmarking that requires less time and fewer resources." "Benchmarking in the Public and Nonprofit Sectors provides new tools, many updated case studies, and additional examples not only from government and nonprofit agencies, but also from the international community. This important resource will help practitioners implement a quick, proven method as they search for solutions to their most pressing problems."--BOOK JACKET |
| Notes |
Rev. ed. of: Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal, state, and local agencies / Patricia Keehley ... [et al.]. 1997 |
| Bibliography |
Includes bibliographical references (pages 227-231) and index |
| Subject |
Total quality management in government -- United States.
|
|
Benchmarking (Management) -- United States.
|
| Author |
Abercrombie, Neil N.
|
| LC no. |
2008009375 |
| ISBN |
9780787998318 (cloth) |
|
0787998311 (cloth) |
|
