| Description |
1 online resource (223 pages) |
| Contents |
Cover; Table of Contents; Introduction; Part I: Theoretical Perspectives on Quality; 1 -- Re-defining Quality; 2 -- The Origin and Evolution of Quality Management; 3 -- Quality in Contemporary Organizations; Part II: Practical Approaches to Quality; 4 -- The Management of Quality in Manufacturing, Service and Public Sectors; 5 -- Quality Standards, Certification and Awards; 6 -- Quality Costs; 7 -- Quality Control and Assurance; 8 -- Total Quality Management; 9 -- Business Process Re-Engineering; 10 -- Leadership, Teamwork and Organizational Culture; Part III: Consequences of Quality |
|
11 -- The Morality and Ethics of Quality12 -- Making Quality Critical; Part IV: Case Studies on Quality Management; Case Study 1: Quality Management in the British National Health Service; Case Study 2: Statistical Process Control in the National Health Service; Case Study 3: Team Leadership in a UK Logistics Factory; Case Study 4: New Technology and Customer Satisfaction; Case Study 5: Managing Quality Through Internal Marketing: The C |
| Summary |
Managing Quality provides a comprehensive review and critical analysis of quality management discourses and techniques by drawing on a number of management disciplines such as operations management, HRM, organizational behaviour, strategy, marketing and organization theory. The book: - introduces readers to key concepts and issues in quality management - provides an overview of both managerial and critical perspectives on quality management - presents the 'wisdom' of quality management gurus - documents the way quality is pursued in manufacturing, service and public sector organizations - comp |
| Notes |
Print version record |
| Subject |
Total quality management.
|
|
Total quality management -- Great Britain
|
|
Total quality management -- Great Britain -- Case studies
|
|
Total quality management
|
|
Great Britain
|
| Genre/Form |
Case studies
|
| Form |
Electronic book
|
| ISBN |
9780857022288 |
|
0857022288 |
|
9781857022285 |
|
1857022289 |
|
