Why self-assessment? / Peter F. Drucker -- Question 1 : what is our mission? / Peter F. Drucker with Jim Collins -- Question 2 : who is our customer? / Peter F. Drucker with Philip Kotler -- Question 3 : what does the customer value? / Peter F. Drucker with Jim Kouzes -- Question 4 : what are our results? / Peter F. Drucker with Judith Rodin -- Question 5 : what is our plan? / Peter F. Drucker with V. Kasturi Rangan -- Transformational leadership / Frances Hesselbein -- Self-assessment process -- Suggested questions to explore
Summary
With Peter Drucker's five essential questions and the help of five of today's thought leaders, this little book will challenge readers to take a close look at the very heart of their organizations and what drives them. A tool for self-assessment and transformation, answering these five questions will fundamentally change the way you work, helping you lead your organization to an exceptional level of performance. Peter Drucker's five questions are:What is our Mission? with Jim CollinsWho is our Customer? with Phil KotlerWhat does the Customer Val