| Description |
1 online resource (208 pages) |
| Series |
Theories of Institutional Design |
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Theories of institutional design.
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| Contents |
Cover; EXITS, VOICES AND SOCIAL INVESTMENT; Series; Title; Copyright; Contents; Figures; Tables; Preface and acknowledgements; 1: Hirschman's original idea; New-formula Coca-Cola; Exit, voice and loyalty; Hirschman's puzzle; Elements of the three elements; Exit; Voice; Loyalty; The EVL mix; Criticisms and extensions of the EVL framework; Collective action problems; Product 'quality'; Loyalty as an 'equation filler'; Conclusions; 2: Exits, voices and the object of loyalty; Introduction; Hirschman's framework; Formalizing Hirschman; Choice and voice; Three exits; Tiebout exit; Three voices |
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SatisfactionLoyalty; Conclusions; 3: Exit, voice, loyalty and neglect; Introduction; Hirschman in the urban context; Exit, voice, loyalty and neglect; Active and passive; constructive and destructive; Use of EVLN; EVLN and citizen satisfaction with services; Loyalty: attitude or behaviour?; Conclusions; 4: The structure of UK public services and some simple relationships; Introduction; The nature of the data; The structure of services in the UK; Understanding the data; Describing exit and voice; The dimensions of exit and voice; Comparing combinations of voice and exit |
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Some simple relationshipsIndividual voice (for any service) will increase as dissatisfaction increases (for that service); Collective voice may show any relationship to general levels of satisfaction; Each type of exit will increase with dissatisfaction.; Summing up on satisfaction; Social class and voice; Conclusions; 5: Evidence of the major EVL relationships; Introduction; The exit-voice trade-off; The effects of loyalty; Voice, satisfaction and exit; Individual voice and exit; Responses to individual voice; Collective voice and exit; Locked in |
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Effects of loyalty on the exit-voice trade-offLoyalty and geographical exit; Loyalty and private exit; Loyalty and voice; Exit, voice and loyalty; Conclusions; 6: Exit, voice and welfare; Applying Hirschman; The costs of exit opportunities; The benefits of loyalty; Exit, voice and welfare; Appendix A: Summary of the empirical literature testing EVL; Employer-employee relationships; Consumers and producers; Social relationships; Comparative politics; Summing up; Appendix B: Note on statistical methods; Appendix C: The survey instrument; Bibliography; Index |
| Summary |
Examines how people's investment or stake in their communities affects the provision of public services |
| Bibliography |
Includes bibliographical references and index |
| Notes |
Print version record |
| Subject |
Human services.
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Consumer satisfaction.
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Public welfare administration.
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Total quality management in human services.
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Social service -- Societies, etc.
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social services.
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POLITICAL SCIENCE -- Public Policy -- Social Services & Welfare.
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SOCIAL SCIENCE -- Human Services.
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Social service -- Societies, etc.
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Consumer satisfaction
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Human services
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Public welfare administration
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Total quality management in human services
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Großbritannien
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| Form |
Electronic book
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| Author |
John, Peter
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| ISBN |
9781139377584 |
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1139377582 |
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9781139136709 |
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1139136704 |
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9781139380447 |
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1139380443 |
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9781107022423 |
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1107022428 |
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