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Book Cover
Book
Author Dale, B. G.

Title Managing quality and human resources : a guide to continuous improvement / Barrie Dale, Cary Cooper, and Adrian Wilkinson
Edition Fully revised, new edition
Published Oxford [England] ; Malden, Mass. : Blackwell, 1997

Copies

Location Call no. Vol. Availability
 WATERFT BUSINESS  658.562 Dal/Mqa  AVAILABLE
 W'BOOL  658.562 Dal/Mqa  AVAILABLE
Description xv, 272 pages : illustrations ; 23 cm
Contents 1. Total Quality Management: An Introduction -- 2. Approaches to Total Quality Management -- 3. Managing Human Resources for TQM -- 4. What Senior Management Need to Know about Quality Costing -- 5. The Role of Senior Management in Total Quality Management -- 6. Total Quality Management: Some Common Failings of Senior Management -- 7. Motivation, Change and Culture -- 8. Involvement at Work -- 9. The Japanese Approach to Total Quality Management -- 10. Epilogue
Summary This edition has been re-focused onto new key issues in continuous improvement, incorporating the latest thinking and research on behavioural issues in quality management as well as self assessment and quality award models
Analysis Comparative management
Human capital
Total quality management
Notes Rev. ed. of: Total quality and human resources
Bibliography Includes bibliographical references and index
Subject Comparative management.
Total quality management -- Japan.
Human capital.
Total quality management -- United States.
Total quality management.
Genre/Form Handbooks and manuals.
Author Cooper, Cary L.
Wilkinson, Adrian, 1963-
LC no. 97039508
ISBN 063120024X (paperback: alk. paper)
Other Titles Managing quality & human resources
Total quality and human resources