1996

The importance of cultural change to implementing quality improvement programs

Bardoel, E. Anne

Caulfield East, Vic. : Dept. of Business Management, Faculty of Business and Economics, Monash University, 1996

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2008

Managing clinical processes in health services

Sorensen, Ros

Sydney ; New York : Mosby Elsevier, [2008]

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2003

Measuring up to success : creating a benchmarking service for the Australian construction industry

Brisbane : CRC Construction Innovation, 2003

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1993

Quality concepts : an introduction to the concepts, processes and key terms in quality

Vallence, Kevin E
Repr. with amendments
South Melbourne, Vic. : Nelson, [1993]

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1995

Quality management : the theory and practice of implementing change

Dawson, Patrick.

Melbourne : Longman Australia, 1995

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1992

The Quality of higher education : discussion papers

Canberra : Australian Government Publishing Service, 1992

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1997

Quality, productivity and competitiveness : the role of quality in Australia's social and economic development

Wider Quality Movement

Strathfield, N.S.W. : Wider Quality Movement, [1997]

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1992

Total quality management : applying it in the public sector and to professional services

Bunning, Cliff

Toowong, Qld. : International Management Centre, 1992

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1995

Total quality management : integrating quality into design, operations and strategy

Gilmour, Peter, 1942-

Melbourne : Longman Australia, 1995

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1995

Quality management : the theory and practice of implementing change

Dawson, Patrick.

Melbourne : Longman Australia, 1995

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