Introduction -- Remote work from the perspective of developed economies : a multicountry synthesis -- Employee dilemmas in the Indian ITES-BPO sector -- Offshored work in Philippine BPOs -- Remote work in Brazil -- Remote work and global sourcing in Argentina -- A comparative analysis of the business environment, job quality and work organization in offshored business services
Summary
Examines and provides a historical context for the development of the business process outsourcing (BPO) industry, based on case study analysis of working conditions in four countries where this industry is large or growing, Argentina, Brazil, India and the Philippines. Policy advice is offered to policy-makers and companies on how the growth of "good quality" jobs can be promoted as these industries grow and mature around the world
