Title Service management in IT-enabled service supply chains / Yan Wang, Henk Akkermans

Published London : SAGE Publications Ltd, 2017

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Description 1 online resource : illustrations Series SAGE Knowledge. Cases SAGE Knowledge. Cases Summary Services and information technology (IT) are dominating the current global economy. Due to the increasing involvement of IT in service operations, a new type of service supply chain (SSC) has emerged, namely the IT-enabled SSC. The present case is intended to reveal the insights of service management in such a new supply chain. Through the example of TeleSP, a northern European telecommunications and IT service provider with a complex supply chain, readers are invited to discover the unique characteristics of the IT-enabled SSC, and to view the challenges in running it Bibliography Includes bibliographical references and index Notes Description based on XML content Subject TeleSP Information services industry -- European Union countries -- Case studies Telecommunication -- European Union countries -- Case studies Information technology -- European Union countries -- Case studies Information services industry Information technology Telecommunication European Union countries Genre/Form Case studies Case studies. Études de cas. Form Electronic book Author Akkermans, Henk, author ISBN 9781473989788 1473989787

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