| Description |
1 online resource (349 pages) |
| Contents |
Cover; Half Title; Title; Copyright; Dedication; Contents; List of tables and figures; Introduction to this book from the author; A few quotes about the author and her work; 1. Social skills: an introduction; The art of communication; Defining social skills and social competence; Socially skilled behaviours are goal directed; Socially skilled behaviours are interrelated; Social skills are defined in terms of identifiable units of behaviour; Social skills are behaviours which can be learned; Social skills are appropriate to the situation |
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Social skills are under the cognitive control of the individualSocially skilled people can read their audience; The difference between men and women (and our brains); Why are social skills important?; Quality of life; Relationships; Success at school and work; Staying out of trouble; In summary; Key points from Chapter 1; 2 Body language; The importance of body language and how to read it; Context, congruence and clusters; Open versus closed body language; Emotional leakage; Our limbs ... what are they saying?; Hands; Arms; Feet; Legs; Standing positions; Sitting positions; Proximity |
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Key points from Chapter 23 Eyes and faces; Eye contact; Where to look; Eye behaviour; Facial expression; The six universal emotions; Key points from Chapter 3; 4 Listening and paralanguage; An introduction to conversation skills; Paralinguistic skills or prosody; Intonation; Volume and rate; Fluency and clarity; Listening; A definition of listening; Types of listening; The process of listening; Factors that affect listening; Key points from Chapter 4; 5 Starting and ending conversations; The greeting and parting phase; Starting or opening a conversation; Establish rapport |
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Opening line ... or small talkThe four most common mistakes when starting a conversation; The door opener; Ending a conversation; The functions of ending a conversation; Factual closure; Motivational closure; Social closure; Perceptual closure; Six top tips to ending a conversation; 1. Use nonverbal behaviour to show you're ready to end the conversation; 2. Use verbal cues that show you're ready to end the conversation; 3. Restate one or two of the main points you talked about; 4. Say you have to leave; 5. Be gracious; 6. Suggest a future meeting (optional); Key points from Chapter 5 |
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6 Maintaining a conversationTurn taking; The turn taking dance; Differences due to culture and gender; Avoiding silence; Questions; The purpose of asking questions; Types of questions; Top tips for asking questions to get to know someone; Answering questions/responding; Repairing a conversation; Relevance; Changing the topic; Key points from Chapter 6; 7 Assertiveness; Defining assertiveness; Passive behaviour; Aggressive behaviour; Assertive behaviour; The purpose of assertiveness; The causes of unassertiveness; Teaching assertiveness; Content; Process; Nonverbal responses |
| Summary |
What can we do to help those who struggle to develop effective social skills? Social Skills: Developing Effective Interpersonal Communication is a definitive guide to understanding and meeting the needs of those who have difficulty with social skills. Written in a clear and accessible manner, this book provides a theoretical framework to the teaching of social skills alongside a range of practical ideas for practitioners. The book offers a four-step plan that can be adapted for use with young people or adults who are struggling with any aspect of their social skills. A simple model for assessing social skills is provided, as well as ways to measure the impact of intervention. Full of interesting examples and case studies, it includes discussion of how to teach social skills, how social skills develop through childhood, why they sometimes might not, and why social skills difficulties can have an impact on self-esteem and friendships. It includes a breakdown of social skills into the following areas: body language eye contact listening and paralanguage starting and ending conversations maintaining conversations assertiveness Written by one of the most well-known Speech and Language therapists in this field and the creator of the internationally successful Talkabout resources, this book provides a key reference for the study of social skills. It will be essential reading for educators, therapists, parents and anyone supporting others in developing communication and social skills |
| Notes |
Expressing feelings |
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Print version record |
| Subject |
Social skills -- Study and teaching.
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Alex Kelly.
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Friendship.
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Self-awareness.
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Self-esteem.
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Social skills.
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Talkabout.
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Social skills -- Study and teaching.
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| Form |
Electronic book
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| ISBN |
9781351700740 |
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135170074X |
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9781351700733 |
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1351700731 |
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9781351700726 |
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1351700723 |
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9781315173405 |
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1315173409 |
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