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Book Cover
E-book
Author Fähling, Jens, author

Title From products to product-service systems : IT-driven transformation of a medical equipment manufacturer / Jens Fähling, Felix Köbler, Jan Marco Leimeister, Helmut Krcmar
Published London : Palgrave MacMillan UK, 2014

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Description 1 online resource : illustrations
Series SAGE Knowledge. Cases
SAGE Knowledge. Cases
Summary Meditec is a German manufacturer of instruments for surgeries. The company is quality leader in this sector and supplies many German and international hospitals. However, the opportunities for differentiation against competitors decrease continuously. New competitors from emerging markets are challenging the market position of established companies in this industry. Meditec is therefore forced to change its strategy and business model in order to survive in this novel competitive environment. The management of Meditec has decided to traverse from a pure product manufacturer to a customer-centric solution provider. This transformation requires the development of new processes, competencies and capabilities - especially with respect to IT and IT services. This teaching case helps in understanding the role of IT in product-service systems (PSS) and PSS-based business models. Therefore the case illustrates why IT is necessary to establish a PSS-based business model and why a customer-centric view is important for this kind of business model
Notes Originally Published InFähling, J., Köbler, F., Leimeister, J. M., and Krcmar, H. (2014). From products to product-service systems: IT-driven transformation of a medical equipment manufacturer. Journal of Information Technology Teaching Cases, 4, 20-26
Bibliography Includes bibliographical references and index
Notes Description based on XML content
Subject Meditec
Information services industry -- Case studies
Information technology -- Case studies
Surgical instruments and apparatus industry -- Germany -- Case studies
Information services industry
Information technology
Surgical instruments and apparatus industry
Germany
Genre/Form Case studies
Case studies.
Études de cas.
Form Electronic book
Author Köbler, Felix, author
Leimeister, Jan Marco, author
Krcmar, Helmut, author
ISBN 9781526477538
152647753X