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Title Rath & Strong's six sigma leadership handbook / Edited by Thomas Bertels
Published Hoboken, N.J. : J. Wiley, [2003]


Location Call no. Vol. Availability
 W'BOOL  658.4013 Ber/Ras  AVAILABLE
Description xxiii, 566 pages : illustrations ; 25 cm
Contents Machine derived contents note: Foreword. -- Preface. -- About the Company?Rath & Strong: A Distinguished History. -- Acknowledgments. -- Introduction. -- What Is Six Sigma? -- Why Six Sigma? -- Six Sigma and Its Application in Different Industries and Functions. -- Infrastructure and Roles. -- The Non-Delegable Role of Executives. -- Lean and Six Sigma. -- Work-Out and Six Sigma. -- Organization Culture and Six Sigma. -- The Customer Connection. -- Process Improvement: DMAIC. -- Design for Six Sigma. -- Process Management. -- Managing with Dashboards. -- Preparaing for Six Sigma. -- Launching Six Sigma. -- Cross-Cultural Aspects of Deploying Six Sigma. -- Stabilizing, Extending, and Integrating Six Sigma. -- Measuring the Effectiveness of Your Six Sigma Deployment. -- Change Management and Communication. -- Black Belt Selection and Development. -- Project Selection. -- project Reviews. -- Replicating Results and Managing Knowledge. -- Measuring and Auditing Results. -- Developing Change Leadership Capacity. -- Appendix A: Basic Six Sigma Concepts. -- Appendix B: Case Study: Six Sigma in Small and Medium Enterprises. -- Appendix C: DFSS Case Study. -- Notes. -- Index. -- About the Contributors
Summary "Six Sigma is a proven and highly effective business initiative for improving customer satisfaction and increasing the efficiency of processes." "This comprehensive resource focuses on the issues senior managers must face when considering Six Sigma as a key business strategy. It highlights the critical factors that make or break implementation, offers key best practices for getting it right the first time, and offers real-life examples and case studies that light the path to success."--BOOK JACKET
Bibliography Includes bibliographical references and index
Subject Total quality management -- Handbooks, manuals, etc.
Total quality control -- Handbooks, manuals, etc.
Six sigma (Quality control standard) -- Handbooks, manuals, etc.
Leadership -- Handbooks, manuals, etc.
Genre/Form Handbooks and manuals.
Author Bertels, Thomas.
Rath & Strong.
LC no. 2002014035
ISBN 0471251240 Cloth alkaline paper
Other Titles Rath and Strong's six sigma leadership handbook
Six sigma leadership handbook