| Description |
xiii, 423 pages : illustrations ; 24 cm |
| Contents |
1. Introduction: context, theories and intervention / Maureen F. Dollard -- 2. The DISC model: Demand-Induced Strain Compensation mechanisms in job stress / Jan de Jonge and Christian Dormann -- 3. Measurement and methodological issues in work stress research / Maureen F. Dollard and Jan de Jonge -- 4. Conventional wisdom is often misleading: police stress within an organisational health framework / Peter M. Hart and Peter Cotton -- 5. Burnout among oncology care providers: radiation assistants, physicians and nurses / Pascale M. Le Blanc and Wilmar B. Schaufeli -- 6. Senior nurses: interventions to reduce work stress / Amanda Griffiths, Raymond Randall, Angeli Santos and Tom Cox -- 7. Work stress and its effects in general practitioners / Helen R. Winefield -- 8. Teacher stress / Esther R. Greenglass and Ronald J. Burke -- 9. Stress in university academics / Anthony H. Winefield -- 10. Prostitution: an illustration of occupational stress in 'dirty work' / Kara Anne Arnold and Julian Barling -- 11. Social workers and human service practitioners / Robert L. Lonne -- 12. Clergy in crisis / Sarah J. Cotton, Maureen F. Dollard, Jan de Jonge and Paul Whetham -- 13. Stress in psychological work / Susan P. Griffiths -- 14. Volunteering work stress and satisfaction at the turn of the 21st century / Jacques C. Metzer -- 15. Conclusion / Maureen F. Dollard.OK JACKET |
| Summary |
"Workers in the service industry face unique types and levels of stress, and this problem is worsening. Many workers and organizations are now recognising work stress as a significant personal and organizational cost, and seeing the need to evaluate a range of organizational issues that present psychosocial hazards to the workers. Occupational Stress in the Service Professions introduces the reader to contemporary theoretical and research issues and then provides a comprehensive international review of a range of professions including nurses, correctional officers, police, fire fighters, prostitutes, volunteers, academics, the clergy and teachers and identifies the main sources of stress for these specific occupation work groups, and the implications for intervention. The range of contributions from researchers in Australia, The Netherlands, Germany, Canada, United Kingdom, and the United States presents an international perspective, well illustrated with case-studies of a number of organizations, which serves to explore the political and social nature of the work stress problem. It then concludes with a chapter on the implications for intervention, policy and the future and aims to present a theoretical synthesis, applicable to the whole sector. Graduate students, researchers and high level HR professions will find this an invaluable work." -- BOOK JACKET |
| Notes |
This book has some missing pages |
| Bibliography |
Includes bibliographical references and index |
| Notes |
Also available online via the World Wide Web, by subscription to EBL (Ebook Library) |
| Subject |
Job stress -- Congresses.
|
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Service industries workers -- Psychology -- Congresses.
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Service industries workers -- Health and hygiene -- Congresses.
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Service industries -- Psychological aspects -- Congresses.
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| Genre/Form |
Conference papers and proceedings.
|
| Author |
Winefield, Helen R.
|
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Winefield, Anthony H. (Anthony Harold), 1937-
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Dollard, Maureen F.
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Ebooks Corporation.
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| LC no. |
2002040855 |
| ISBN |
0415267609 |
|
