2008

The A to Z of customer service : tales from the sharp end

London, England : TV Choice, 2008

 

2013

Advances in the human side of service engineering

 

2016

Beyond the task and maintenance functions in groups : developing external functions in a high-performing entrepreneurial team in Thailand

Keerativutisest, Vasu, author

London : SAGE Publications Pvt. Ltd, 2016

 

2016

Enhancing customer experience in the service industry : a global perspective

Newcastle upon Tyne : Cambridge Scholars Publishing, 2016

 

2022

The frictionless organization : deliver great customer experiences with less effort

Price, Bill, 1950- author.
First edition
Oakland, CA : Berrett-Koehler Publishers, Inc., 2022

 

2022

FRICTIONLESS ORGANIZATION;DELIVER GREAT CUSTOMER EXPERIENCES WITH LESS EFFORT

BILL PRICE; DAVID JAFFE



 

2009

Justice-based service recovery in a service guarantee context

McQuilken, Lisa

[Place of publication not identified] : [publisher not identified], 2009

Request It 

2011

Remote service technology perception and its impact on customer-provider relationships : an empirical exploratory study in a B-to-B-setting

Paluch, Stefanie
1. ed