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Author Mik-Meyer, Nanna, author

Title The power of citizens and professionals in welfare encounters : the influence of bureaucracy, market and psychology / Nanna Mik-Meyer
Published Manchester : Manchester University Press, 2017

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Description 1 online resource
Series Manchester Political Studies
Social and political power
Social and political power.
Contents Front Cover -- Title Page -- Copyright Page -- Contents -- Series editorâ#x80;#x99;s introduction -- References -- Preface -- 1 Introduction -- Note -- Part I Power and professions in welfare work -- 2 Professions, de-professionalisation and welfare work -- Introduction -- The sociology of professions -- Organisational professionalism versus occupational professionalism -- The sociology of expertise and de-professionalisation -- Concluding comments -- Note -- 3 Soft power and welfare work -- Introduction -- Powerful encounters -- Soft power and agency
Concluding comments4 Powerful encounters as seen from an interactionist perspective -- Introduction -- A symbolic interactionist approach -- Institutional selves and agency -- Note -- Part II The bureaucratic, market and psychology-inspired contexts -- 5 The bureaucratic context:administratorâ#x80;#x93;client -- Introduction -- A very short definition of bureaucracy -- Discretionary assessments in bureaucracies -- Ambiguous and conflicting goals -- Involuntary clients -- Concluding remarks on Lipskyâ#x80;#x99;s approach
State agents, citizen agents and the agentsâ#x80;#x99; two bodiesConcluding comments: the role of agency in a bureaucratic context -- Note -- 6 The market context: serviceâ#x80;#x93;consumer -- Introduction -- The market context and different areas of welfare work -- New Public Management and New Public Service -- Citizen-consumers, entrepreneurial selves and active citizens -- Expert citizens -- Reinventing welfare work -- Concluding comments: the role of agency in a market context -- 7 The psychology-inspired context: coachâ#x80;#x93;coachee -- Introduction -- The therapeutic state
A therapeutic approach to the citizenThe good citizen -- Personalisation and co-production -- Concluding comments: the role of agency in a psychological context -- Part III Welfare encounters in practice -- 8 The power of bureaucracy, market and psychology in citizenâ#x80;#x93;staff encounters -- Introduction -- Powerful negotiations of stress and depression -- The negotiation of stress and depression -- Concluding comments -- Powerful discretion: evaluations of a clientâ#x80;#x99;s worthinessand other contextual matters
The routinised informal meeting between client, contact person and social workerThe routinised formal meeting with centre staff, Mary, her husband and the municipality caseworker -- Concluding comments -- Notes -- 9 Conclusion -- The professionalism of welfare workers -- Institutional selves and the larger environment -- The three contexts -- Powerful welfare encounters -- References -- Index
Summary This book shows the workings of power in the micro dynamics of welfare encounters. By staying close to real world welfare encounters, the book contributes to the broad scholarly field of welfare studies that either takes a Foucauldian perspective on governance, Weberian approach to the bureaucracy or contributes to the sociology of professions
Bibliography Includes bibliographical references and index
Notes In English
CIP data; resource not viewed
Subject Public welfare.
welfare services.
Political science and theory.
Scoiety and social sciences.
SOCIAL SCIENCE -- Sociology -- General.
POLITICAL SCIENCE -- Public Policy -- Social Services & Welfare.
SOCIAL SCIENCE -- Human Services.
SOCIAL SCIENCE / Sociology / General
Public welfare
Society & Social Sciences -- Politics & government -- Political science & theory.
Form Electronic book
ISBN 9781526110312
1526110318
9781526110305
152611030X