Intro -- Half Title -- Series Page -- Title Page -- Copyright Page -- Dedication -- Contents -- Figures -- Tables -- Abbreviations -- About the Author -- Preface -- Introduction -- The Dilemma -- Research Justification and Relevance -- Why Risk Management? -- Why SSES? -- What Is Not Addressed in This Monograph? -- Monograph Aim and Objectives -- Limitations and Recommendations for Further Research -- Concluding Remarks -- Notes -- Acknowledgements -- 1. Background to Public Service Provision and Reform -- 1.1 Introduction -- 1.2 Defining Public Services and Public Service Reform
1.3 Evolution of Public Administration Models and PSR -- 1.4 Public Service Reform in the UK: An Overview -- 1.5 PSR in Scotland: Addressing an Adaptive or Technical Challenge? -- 1.6 Establishing Need for PSR in Scotland -- 1.6.1 Approach to Scoping Study -- Why and How -- 1.6.2 Outcome of Scoping Study -- 1.7 Reforming SSES -- 1.7.1 Brief History of School Education Reform in the UK -- 1.7.2 Context and Content of SSES Reform -- External Institutional Structures -- Society and Economy as Drivers of SSES Reform -- Politics and Legislation as Drivers of SSES Reform
P1: People-Focused Legislation -- P2: Partnership-Focused Legislation -- P3: Performance-Focused Legislation -- P4: Prevention-Focused Legislation -- Overview of All the above 4Ps-Focused Legislation -- Internal Institutional Factors Capable of Influencing SSES Reform -- 1.7.3 Process of SSES Reform -- 1.8 Concluding Remarks -- Notes -- 2. Identifying Influencing Factors of Sustainable Public Service Reform: A Systematic Literature Review -- 2.1 Introduction -- 2.2 Methods -- 2.3 Results -- 2.3.1 Research Objective 1 -- 2.3.2 Research Objective 2 -- 2.4 Discussions -- 2.4.1 Public Participation
2.4.2 Leadership -- 2.4.3 Risk Management -- 2.5 Conclusion -- Notes -- 3. Theoretical Framework for Analysis of Findings -- 3.1 Introduction -- 3.2 Pettigrew's Context Content Process Triangle (PCCPT) -- 3.2.1 Theoretical Perspectives and Analytical Implications -- 3.2.2 Contextual Factors -- Outer Context -- Inner Context -- 3.2.3 Content Factors -- 3.2.4 Process Factors -- 3.3 Theory Selection and Rationale -- 3.3.1 Complexity Leadership Theory (CLT) -- Theoretical Perspectives and Analytical Elements -- 3.3.2 Institutional Theory -- Theoretical Perspectives and Analytical Implications
Agent-Structure Debate -- the Middle Point -- 3.3.3 Risk Management Theory -- Theoretical Perspectives and Analytical Implications -- The Nature of Risk in PSR -- Social Risks -- Organizational Culture: Risk Culture of Public Sector Organizations and in PSR -- An Overview of Public Sector Risk Management -- Risk Management Drivers in PSR -- Limitations and Benefits of Risk Management in PSR -- 3.3.4 Structuration Theory -- Theoretical Perspectives and Analytical Implications -- 3.4 Concluding Remarks -- towards Theoretical Conceptualization -- Notes -- 4. Empirical Research Findings from Council A
