| Description |
xviii, 244 pages ; 25 cm |
| Contents |
Machine derived contents note: Introduction -- The Quality Imperative</b> -- A Call for Quality Worldwide: The War of the Peacekeepers -- Past Failures in Doing Business: The Efficiency and the Quality Paradigms -- Quality in Government: Failure, Promise, and Project Pacer Sharet</b> -- The Problems with the Existing Civil Service System -- Creating an Alternative System: A Shaky Beginning -- The Design of Project Pacer Share for TQM -- Mobilizing Support for the New Way of Doing Business: A Peek Behing the Scenes -- Major Intervention Tools and Techniques for TQM</b> -- Managing Change: General Approach, Philosophy, and Tools Employed -- Tactical Planning and Team Building -- The Team-Building Follow-On Effort -- Customer-Oriented Leadership: A Model of Supervision -- Self-Initiated Followership: The Essence of Quality and Customer Service -- Essential Process Management -- Results, Revisions, and Recommendations</b> -- Discussion and Final Assessment: The Overall Project at a Glance -- Glossary of Acronyms -- Appendixes -- Bibliography -- Index |
| Analysis |
Project Pacer Share |
|
Project Pacer Share |
| Notes |
Includes index |
| Bibliography |
Includes bibliographical references (pages [235]-237) and index |
| Subject |
Sacramento Air Logistics Center -- Management.
|
|
Sacramento Air Logistics Center.
|
|
Government productivity -- United States.
|
|
Management -- Employee participation -- United States.
|
|
Teams in industry -- United States
|
|
Teams in the workplace -- United States.
|
| Author |
Nelson, Ardel E.
|
| LC no. |
91011429 |
| ISBN |
0899306128 |
|
