The Investment: Sizing Up the Possibilities and Probabilities -- The Financials: Budgets and Financial Goals -- The Human Ingredient: The People You Hire -- The Strategy: Create Value -- The Operations: KISS (Keep It Super Simple) -- Leasing: The Marketing of a Community -- Maintenance: Save Money, Make Money -- The Administration: Tool Up -- The Vendors: Partner with Others -- The Future: Multiplying Your Portfolio, Going from Small to Big