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Title Coming of age in reference services : a case history of the Washington State University Libraries / Christy Zlatos, editor
Published New York : Haworth Press, [1999]
©1999

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Description 1 online resource (190 pages) : illustrations
Contents Introduction and dedication / Christy Zlatos -- Training and Retraining Reference Professionals : Core Competencies for the 21st Century / Mary M. Nofsinger -- A Neo-Modern Summary of the Futcha : An Exploration of the Generation X in Our Midst / B. Jane Scales -- History of a Library Unit and the Evolution of Its Culture from the Eyes of Two Participants : Holland Reference Services from the "Merger" (1977) to the "New Organization" (1997) / Mary Gilles, Christy Zlatos -- Jim and Alison Do User Education : English 101 and Beyond at Washington State University Libraries / James Elmborg, Alison Manning -- Lessons of a Decade : An Instructional Experiment Matures / Paula Elliot, Alice Spitzer -- The Klaipeda University Library in Lithuania : An Essay by the Washington State University Libraries' Library Fellow / Janina Pupeliene -- Holland Library's Electronic Resource Librarians : A Profile of These Positions / Elizabeth Caulfield Felt -- Managing CD-ROM and Electronic Documents Sources for Holland Reference Services : The Washington State University Libraries Experience / Lou Vyhnanek -- Embracing GIS Service in Libraries : The Washington State University Experience / Hyon-Sook (Joy) Suh, Angela Lee -- Appendix 1. About Washington State University Libraries' Holland Reference Services / Christy Zlatos -- Appendix 2. A Chronology of the History of Washington State University Libraries / Christy Zlatos -- Appendix 3. From the Siegfried A. Vogt Archive : Selected Documents and Memoranda from the '70s in Honor of Pauline Lilje / Siegfried A. Vogt
Summary Coming of Age in Reference Services: A Case History of the Washington State University Libraries focuses on the triumphs, trials, ideas, and difficulties of the Holland Library and how these experiences can help other professionals enhance services for patrons. The articles, written by reference librarians at the library, discuss topics such as departmental history and culture, training reference professionals, and user education programs to give you insight into how other librarians solve problems or implement changes. From Coming of Age in Reference Services, you'll receive advice from exper
Notes "Co-published simultaneously as The reference librarian, number 64, 1999."
Bibliography Includes bibliographical references and index
Notes Print version record
Subject Washington State University. Libraries.
SUBJECT Washington State University. Libraries fast
Subject Academic libraries -- Reference services -- Washington (State) -- Pullman
Academic libraries -- Reference services -- United States -- Case studies
LANGUAGE ARTS & DISCIPLINES -- Library & Information Science -- Archives & Special Libraries.
Academic libraries -- Reference services
United States
Washington (State) -- Pullman
Genre/Form Case studies
Form Electronic book
Author Zlatos, Christy.
ISBN 9781317951452
131795145X
OTHER TI Reference librarian