Tables and Figures; Introduction; 1. The New Quality Model: Continuity or Discontinuity?; 2. Market Pressures and Quality Consciousness; 3. How Much Did You Know and When Did You Know It?; 4. It Ain't Rocket Science, But ... ; 5. Casting and Harvesting the Nets; 6. Putting It Together; 7. Modeling the Future for Hewlett-Packard; 8. Adoption, Adaptation, and Reaction at Hewlett-Packard; 9. Quality Outcomes; 10. On Organizational Learning; Notes; References; Index
Summary
Tables and Figures. Introduction. 1. The New Quality Model: Continuity or Discontinuity?. 2. Market Pressures and Quality Consciousness. 3. How Much Did You Know and When Did You Know It?. 4. It Ain't Rocket Science, But ... 5. Casting and Harvesting the Nets. 6. Putting It Together. 7. Modeling the Future for Hewlett-Packard. 8. Adoption, Adaptation, and Reaction at Hewlett-Packard. 9. Quality Outcomes. 10. On Organizational Learning. Notes. References. Index
Bibliography
Includes bibliographical references (pages 259-272) and index