1 volume (various pagings) : illustrations ; 26 cm
Contents
Introduction -- Total quality in organizations -- Philosophies and frameworks -- Strategic focus for performance excellence -- Focusing on customers -- High performance workforce management -- Process management -- Performance measurement and information management -- Leading, building, and sustaining performance excellence -- Statistical thinking and applications -- Six sigma and process improvement -- Design for quality and product excellence -- Statistical process control -- Appendix A : Areas for the standard normal distribution -- Appendix B : Factors for control charts -- Appendix C : Random digits
Notes
Previous ed.: published by Thomson/South-Western, 2008
