| Description |
1 online resource (1010 p.) |
| Contents |
Cover -- Table of Contents -- List of Figures and Tables -- Preface to the Fourth Edition -- Preface to the Third Edition -- Preface to the Second Edition -- Preface to the First Edition -- Acknowledgments -- About the Editor -- Acronym Glossary -- ASQ Six Sigma Black Belt Certification Body of Knowledge (2022) -- Part I: Organization-Wide Planning and Deployment -- Chapter 1: Organization-Wide Considerations -- Fundamentals of Six Sigma and Lean Methodologies -- Six Sigma -- Philosophy -- Methodology -- Statistical Standard -- Lean -- Lean and Six Sigma -- Lean Six Sigma Maturity Model |
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Six Sigma, Lean, and Continuous Improvement Methodologies -- Using Lean Six Sigma -- Screening Criteria -- Relationships Among Business Systems and Processes -- Business Systems -- Processes -- Internal and External Stakeholders -- Strategic Planning and Deployment for Initiatives -- Return on Investment -- Measured Intangibles -- SWOT Analysis -- Contingency and Continuity Planning -- Chapter 2: Leadership -- Roles and Responsibilities -- Executive Leadership -- Champion or Sponsor -- Process Owner -- Master Black Belts -- Black Belts -- Green Belts -- Yellow Belts -- White Belts -- Finance |
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Coaches -- Organizational Barriers -- Organization Structure -- Organization Culture -- Causes for Six Sigma Failures -- Training Programs -- Arbitrary Requirements -- Lack of Resources -- Poor Project Selection -- Critical Success Factors -- Change Management -- Stakeholder Analysis -- Readiness Assessment -- Proactive Change Management -- Communication Plans -- Part II: Organizational Process Management and Measures -- Chapter 3: Impact on Stakeholders -- Identifying Stakeholders -- Stakeholder Analysis -- Chapter 4: Benchmarking -- Types of Benchmarking -- Benchmarking Methodologies |
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Dangers of Benchmarking -- Selecting Measures and Performance Goals -- Chapter 5: Business Measures -- Performance Measures -- Balanced Scorecard -- Key Performance Indicators (KPIs) -- Features of Good KPIs -- Choosing KPIs -- Suboptimized Systems -- Key Behavior Indicators (KBIs) -- Objectives and Key Results (OKRs) -- Common Customer Loyalty Metrics -- Leading and Lagging Indicators -- Creating Line of Sight from Measures to Strategies -- Financial Measures -- Revenue Growth -- Market Share -- Margin -- Simple ROI -- Net Present Value -- Discounted ROI -- Cost-Benefit Analysis (CBA) |
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Defining Hard versus Soft Dollars -- False Savings -- Identifying Project Savings -- Part III: Team Management -- Chapter 6: Team Formation -- Team Types and Constraints -- Team Roles and Responsibilities -- Team Member Selection Criteria -- Other Considerations -- Team Success Factors -- Chapter 7: Team Facilitation -- Motivation Techniques -- Recognition -- Rewards -- Relationships Within the Team -- Demotivating Factors -- The Five Dysfunctions of a Team -- Team Stages of Development -- Team Communication -- Communicating Within the Team -- Communication Outside the Team |
| Notes |
Description based upon print version of record |
|
Team Leadership Models |
| Subject |
Production management
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Production management -- Handbooks, manuals, etc
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Quality control -- Statistical methods
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| Genre/Form |
Electronic books
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| Form |
Electronic book
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| ISBN |
9781636940243 |
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1636940242 |
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