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Book Cover
Author Gilpatrick, Eleanor G

Title Quality improvement projects in health care : problem solving in the workplace / by Eleanor Gilpatrick
Published Thousand Oaks, Calif. : Sage Publications, ©1999


Description 1 online resource (xviii, 389 pages)
Contents pt. I. Basic Concepts and Manual. 1. Basic Concepts. 2. Does the Problem Really Exist? 3. Finding and Verifying Causes. 4. Finding Solutions. 5. Implementing Solutions and Making Them Operational -- pt. II. Cases. Case 1. Getting Nursing Home Residents Into Physical Therapy in a Timely Fashion. Case 2. Patients Waiting for Radiation During Scheduled Visits. Case 3. Late Notification of Critical Values by a Hospital Laboratory. Case 4. Time Spent in Rehabilitation by Amputation Patients in a Municipal Hospital. Case 5. Incomplete Laboratory Referrals in an HMO Center. Case 6. HMO Patients' Problems With Crutches and Canes. Case 7. Dealing With Hemolyzed Blood Samples in a Hospital Laboratory. Case 8. Errors in Filling Prescriptions in a Hospital Pharmacy. Case 9. A Labor-Management Health and Safety Committee. Case 10. Nurse Attendance at Mandated Classes in an Outpatient Department. Case 11. Compliance With Discussions and Documentation of Advance Directives in a Home Care Agency. Case 12. Use of a Reminder Letter to Encourage Follow-Up Visits. Case 13. Use of an Internal Audit in an Intermediate Care Facility. Case 14. Use of Data on Unusual Occurrences in an Emergency Medical Service -- Appendix 1. Outline for the Written Project Plan of Work -- Appendix 2. Detailed Tables and Practice Exercises -- Background Reading Related to the Cases
Summary This book provides a review of basic terminology and offers guidelines to the untrained researcher for carrying out ̀nuts-and-bolts' quality improvement research. Fourteen case studies involving actual health care situations help to demonstrate how such a research project can be implemented
Bibliography Includes bibliographical references (pages 133-135) and index
Notes English
Print version record
Subject Medical care -- Quality control.
Medical care -- Evaluation.
Total quality management.
Medical care -- Quality control -- Case studies
Medical care -- Evaluation -- Case studies
Total quality management -- Case studies
Medical audit.
Quality Assurance, Health Care -- Case Reports
Total Quality Management -- Case Reports
Quality Assurance, Health Care
Medical Audit
Total Quality Management
MEDICAL -- Administration.
MEDICAL -- Practice Management & Reimbursement.
Medical audit
Medical care -- Evaluation
Medical care -- Quality control
Total quality management
Genre/Form Case studies
Case studies.
Études de cas.
Form Electronic book
LC no. 98025380
ISBN 9781452251257