Quality, caring, and health systems -- Professionalism in health systems -- Evolution of the quality-caring model -- Humans in relationship -- Relationship-centered professional encounters -- Relational capacity -- Feeling "cared for" -- Practice improvement -- Self-advancing systems -- Leading quality caring -- Learning quality caring -- The value of quality-caring
Summary
First Edition named an AJN Book of the Year!. ""Joanne Duffy makes a compelling argument in this book that relationships have been marginalized and no longer serve as the central organizing principle of health services This book resonates with a virtual groundswell of findings regarding the importance of relationships for organizational performance and for human wellbeing.""--Jody Hoffer Gittell. Professor of Management, Brandeis University. This edition stresses the proven need for a return to the patient-centered care neglected through our health system's emphasis on procedures, protocols
Notes
Preceded by: Quality caring in nursing / Joanne R. Duffy. c2009
