Cover; Title; Copyright; Contents; About the author; Dedication; Foreword; Preface; PART 1: QUALITY MANAGEMENT OVERVIEW ; 1 The background to ISO 9001:2015 ; 1.1 So what has changed? ; 1.2 Background to the ISO revision process ; 1.3 The revision process ; 1.4 Annex SL ; 1.5 What are the main changes to the new standard?
1.6 Key changes 1.7 ISO 9001:2015 clauses that have been changed, amended or deleted; 1.8 Top management ; 1.9 The process model ; 1.10 Benefits of the revised standard ; 1.11 Other benefits ; 1.12 Permissable exclusions ; 1.13 Cost ; 2 The content and requirements of the ISO 9001:2015 Standard; 2.1 What are the current ISO 9000 standards?
2.2 What is the structure of ISO 9001:2008? 2.3 What is the difference between ISO 9001:2015 and ISO 9001:2008?; 3 Compatibility of ISO 9001:2015 with other management systems; 3.1 Is ISO 9001:2015 compatible with other management systems? ; 3.2 What other standards are based on ISO 9001:2008? ; 4 Background reminders for auditors
4.1 Purpose of an audit 4.2 The basic audit process ; 4.3 Types of audit ; 4.4 Audit categories ; 4.4.1 First party (internal) audit ; 4.5 External audit ; 4.6 Third party certification audits ; 4.7 Conformity assessment
4.8 Quality assurance during a product's or service's lifecycle 4.9 What is the effect of ISO 9001:2015's new requirements on auditors?; PART 2: ISO 9001:2015 CHECKLISTS ; Introduction ; 2.1 ISO 9001:2015 -- Organisational responsibilities ; 4 Context of the organisation ; 4.1 Understanding the organisation and its context
Notes
4.2 Understanding the needs and expectations of interested parties
