Executive summary -- Introduction -- Literature review and conceptual framework -- Methodology -- Description of case studies -- Results from case studies -- Survey results : descriptive statistics -- Survey results : factor and correlation analyses -- Survey results : mediating and moderating effects -- Discussion -- Conclusion -- Appendices. Appendix A : PMO descriptive model -- Appendix B : questionnaire -- Appendix C : typology and definition of drivers -- Appendix D : alignment between constructs and questions -- Appendix E : sample demographics -- Appendix F : factor correlation matrix
Bibliography
Includes bibliographical references (pages 161-168)
