| Description |
1 online resource (89 pages) |
| Series |
ABC Ser |
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ABC Ser
|
| Contents |
Title Page; Copyright Page; Contents; Preface; Contributors; Chapter 1 Why Clinical Communication Matters; Clinical communication -- a historical perspective; Effect of communication on patient outcomes; Training and feedback; Communication between professionals; Written records; A caring environment; Conclusions; References; Further resources; Chapter 2 The Consultation; Introduction; Evidence-based communication ; Models of the consultation; The importance of structure; Core tasks, core skills and specific issues; The Calgary-Cambridge guide |
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An example of the importance of the model in practiceConclusions; Acknowledgements; Reference; Further resources; Chapter 3 Communication and Personality Type; Introduction; Jung's theory of personality type; Extraverted versus introverted attitude; Sensing versus intuitive perception; Thinking versus feeling judgment; Judging versus perceiving orientation; Are doctors' preferences different?; How type differences relate to communication; Acknowledgement; References; Further resources; Chapter 4 Shared Decision-Making ; Introduction; What do patients want?; What is shared decision-making? |
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Shared decision-aking and evidence-based medicine Communicating information about risk; Strategies for encouraging shared decision-making ; Steps to shared decision-making; Presenting information to patients; Health professionals' training and development needs; References; Further resources; Chapter 5 Communication in Clinical Teams; Introduction; Human factors; Situation awareness; Team communication; Interruptions; Hierarchy and culture; Case study: Just a routine operation; Optimising team communication; Telephone calls; Handovers; Safety huddles; Emergencies; WHO surgical checklist |
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ConclusionsReferences; Further resources; Chapter 6 Communication in Medical Records; General Medical Council perspective; The National Health Service code of practice; Medical note-keeping and mortality data ; Medical note-keeping and payment ; Simple tips for good medical note-keeping ; Letters and discharge summaries; Legal aspects of medical note-keeping ; Multidisciplinary records; Medical notes as a handover tool; Electronic patient records; Personal held records; Conclusions; References; Further resources; Chapter 7 Advanced Communication for Specific Situations |
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Paediatric consultationsDifficult behaviours: the angry or violent patient; Language barriers; Exploring safeguarding concerns; Young people, risk-taking behaviours, consent and confidentiality ; Chronic disease; Seldom-heard groups ; Conclusions; Further resources; Chapter 8 Communication and Mental Health; Introduction; Trust, respect and rapport; Brief ordinary effective communication; Understanding the context; Case history 1; Case history 2; Case history 3; World view, culture and class; Identifying and alleviating anxiety; Resolving conflict in communication |
| Notes |
Communication in dementia and delirium |
|
Print version record |
| Subject |
Medical personnel and patient.
|
|
Clinical medicine.
|
|
Misinformation.
|
|
Professional-Patient Relations
|
|
Communication
|
|
Clinical Medicine
|
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Clinical medicine
|
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Medical personnel and patient
|
| Form |
Electronic book
|
| Author |
Frain, John
|
| ISBN |
9781119247005 |
|
1119247004 |
|
