Who is asking legal reference questions, and why does it matter? -- Parameters of legal reference service -- Tips and tools for serving the pro se library user -- The structure of law and the legal research process -- Secondary legal resources -- Statutes and constitutions -- Case law -- Regulations and administrative law
Summary
Answering legal reference questions can be stressful and confusing. Healey provides tips and techniques to help you provide the answers to the questions, or know when to refer the patron to experts
Bibliography
Includes bibliographical references (pages 84-202) and index
