Deakin University / All Locations

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Subjects (1-5 of 5)
Patient satisfaction -- United States
1 2014 Achieving patient (aka customer) experience excellence : lessons from a successful cultural transformation in a hospital Boca Raton : CRC Press, [2014] Rating: Electronic Resources
2 2011 Consumer-centric healthcare : opportunities and challenges for providers Konschak, Colin B Rating: Electronic Resources
3 2016 Developing and testing the Health Care Safety Hotline : a prototype consumer reporting system for patient safety events Schneider, Eric C., M.D., author. Santa Monica, Calif. : RAND Corporation, [2016] Rating: Electronic Resources
4 2009 Never Events and Hospital-Acquired Conditions. [Cypress, California] : Medcom, [2009] Rating: Electronic Resources
5 2007 The trust crisis in healthcare : causes, consequences, and cures Rating: Electronic Resources
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Achieving patient (aka customer) experience excellence : lessons from a successful cultural transformation in a hospital