Title Communication the Cleveland Clinic way : how to drive a relationship-centered strategy for superior patient experience / edited by Adrienne Boissy, Timothy Gilligan

Published [New York] : McGraw-Hill Education, [2016] ©2016

Online access available from: Access Medicine    View Resource Record

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Description 1 online resource : illustrations, portraits Series McGraw-Hill's AccessMedicine McGraw-Hill's AccessMedicine Contents "I already know this" and "Patients know I care": designing a culture that is ready for communication skills training -- Leveraging your burning platform -- Keys to launching a successful communication skills training program -- Birth of the R.E.D.E. Model -- Making communication skills resonate with experienced clinicians -- Conversations that haunt clinicians -- Individual peer coaching: what to do about Dr. Jones? -- Facilitating staff physicians is not the same as teaching residents or students ... or is it? -- Who facilitates whom? Advanced care provider training -- Empathic communication through the loop lens: a surgeon's perspective -- "Trust me, I'm a doctor!": building, supporting, and maintaining professionalism -- The awesome power of vulnerability Summary The proven strategy for driving patient satisfaction, physician engagement, and better clinical outcomes with improved doctor-patient communication-from the thought leaders at Cleveland Clinic Bibliography Includes bibliographical references and index Notes Online resource; title from electronic title page (AccessMedicine, viewed January 16, 2018) Subject Cleveland Clinic Foundation. SUBJECT Cleveland Clinic Foundation Cleveland Clinic Foundation fast Subject Medical personnel and patient. Patient-centered health care. Interpersonal communication. Physician and patient. Medical ethics. Corporate culture. Physician-Patient Relations Health Communication Professional-Patient Relations Ethics, Medical Patient-Centered Care Organizational Culture BUSINESS & ECONOMICS -- Business Communication -- General. Corporate culture Interpersonal communication Medical ethics Medical personnel and patient Patient-centered health care Physician and patient Genre/Form Case studies. Études de cas. Form Electronic book Author Boissy, Adrienne, editor. Gilligan, Timothy, editor. ISBN 9780071845359 0071845356

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