Cover; Half Title; Title Page; Copyright Page; Dedication; Contents; Foreword; Preface; Author; Introduction; 1 Boern Industries; The 4 Million Crash of Zenssor211; Boern GMBH: The Beginning; From Germany to China to the United States; Would You Accept Right the Third Time?; Notes; 2 Boern Uncovers the Waste; IT Systems; Johannes and Enterprise Resource Planning; The Visit to Logistics; Nonstandard Processes; Johannes Visits Engineering; Engineering Waste; Johannes Reflects; A Call with Kami; Drawings; What Johannes Found; What Are the Issues?; The Waste
A Call with George Richards: The US Plant ManagerEffectively Conveying Know-How; The Cost of Rework: One Instruction at a Time; Details Emerge; Boern's Eight Wastes of Communication; Johannes Reflects on the Seven Wastes and the Impact to the Speed of Execution; Notes; 3 VSM: Seeing the Waste Globalization Dropped on OurDoorstep; Learning to See the Other Activities; Learning to See the New Obstacles Created by Globalization; Distance; Language; Culture; Notes; 4 Standard Work for Global Teams; Standardize the WHO; Setting in Order: Everyone in Their Place and a Place for Everyone
One Common LanguageThe Impact of Nonstandard Work; The Agreement Model: A Standard for Action; The Model; Applying the Model; Notes; 5 PDCA: Learning by Trying; What is the Meaning of Your Communication?; Crafting a Message to be Understood; Notes; 6 Lessons from Boern in the New Gemba; Conclusion; Recommended Reading; Index
Notes
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