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Book Cover
Author Liff, Stewart

Title 98 Opportunities to Improve Management in Government
Published Oakland : Berrett-Koehler Publishers, Incorporated, 2014


Description 1 online resource (208 pages)
Contents Intro; Title Page; Copyright; About the Author; Contents; Preface; Acknowledgments; PART ONE: FOR SUPERVISORS; Chapter One: Dealing with People Day-to-Day; 1. Improving communication; 2. Managing time and attendance; 3. Managing knowledge; 4. Dealing with reasonable accommodation issues; 5. Implementing the principle of reliable consequences; Chapter Two: Managing Performance; 6. Tracking and analyzing your work; 7. Writing performance standards; 8. Giving feedback; 9. Appraising your employees; 10. Implementing a rewards and recognition program; Chapter Three: Working with Unions
11. Understanding unions12. Knowing your legal obligations; 13. Knowing your contractual obligations; 14. Not taking it personally; 15. Knowing the worst that could happen; Chapter Four: Addressing Problem Situations; 16. Dealing with difficult and problem people; 17. Adopting the right philosophy; 18. Fighting fear; 19. Holding the line; 20. Using leverage to your advantage; 21. Handling poor performers; 22. Dealing with insubordination; 23. Addressing chronic lateness; 24. Stopping leave abuse; 25. Dealing with people who donâ#x80;#x99;t give it their all; 26. Standing up to bullies
27. Getting the attention of people who are loud and opinionated28. Handling cynics; 29. Helping good people who are struggling; 30. Addressing alcohol and drug abuse; 31. Responding when you disagree with management; Chapter Five: Coping with the Politics; 32. Being careful about what you say; PART TWO: FOR MANAGERS; Chapter Six: Developing the Right People Systems and Programs; 33. Implementing an effective hiring program; 34. Onboarding new employees; 35. Choosing work-life and wellness programs; 36. Making the most of telework; 37. Managing alternative work schedules
38. Offboarding peopleChapter Seven: Improving Your Performance; 39. Recognizing the importance of organizational systems; 40. Aligning your systems; 41. Setting up a performance management system; 42. Establishing goals and objectives; 43. Developing metrics; 44. Managing expectations; 45. Dealing with impossible expectations; 46. Having the right information; 47. Measuring your productivity; 48. Measuring your effectiveness; 49. Using visual performance management; Chapter Eight: Optimizing Your Resources; 50. Getting the biggest bang for your buck when hiring
51. Having the right number of employees52. Managing your average daily rate; 53. Improving your average grade; 54. Ensuring you have the right number of supervisors; 55. Using temporary employees; 56. Using contractors; 57. Using overtime; 58. Managing your overhead; 59. Managing your non-payroll; 60. Scrutinizing your travel; 61. Overseeing your workersâ#x80;#x99; compensation program; PART THREE: FOR LEADERS; Chapter Nine: Developing Supervisors and Managers; 62. Recognizing that supervisors and managers are key; 63. Deciding between coaches and supervisors
Summary 98 Opportunities to Be a 100 Percent Better Government Manager Government managers face myriad challenges every day. Whether dealing with an ever-shrinking pool of resources or the threat of sequestration and shutdowns, the government manager must work to maximize staff performance to meet mission objectives. Now, supervisors, managers, and leaders have some help. In this new book, veteran government leader, trainer, and author Stewart Liff offers practical and proven guidance aimed at helping people at every level of the organization. First-line managers as well as top agency leaders will find Liff's actionable suggestions invaluable in dealing with a broad spectrum of issues, including: + People management + Performance management + Resource management + Systems design + Organizational politics Each of the 98 opportunities'and the included strategies, tools, techniques, and tips to help you take advantage of them'is valuable in and of itself. Together they provide a complete guide to managing effectively in the federal workplace. Do your part to change government'one opportunity at a time!
Notes 64. Identifying the competencies supervisors need
Print version record
Subject Civil service -- Personnel management.
Office practice in government.
Total quality management in government.
Civil service -- Personnel management
Office practice in government
Total quality management in government
Form Electronic book
ISBN 1523097078