Ch. 1. The Overall Process of Delegation -- Ch. 2. Know Your World -- Ch. 3. Know Your Practice: Is My License on the Line? -- Ch. 4. Know Your Organization: What About Where I Work? -- Ch. 5. Know Yourself -- Ch. 6. Know What Needs to Be Done -- Ch. 7. Know Your Delegate -- Ch. 8. Know How to Communicate / Loretta O'Neill -- Ch. 9. Know How to Resolve Conflict: Getting Coworkers to Work Together as a Team -- Ch. 10. Know How to Give Feedback -- Ch. 11. Know How to Evaluate: How Well Has the Delegation Process Produced the Outcomes I Wanted to Achieve? -- Contact Information for State Boards of Nursing