About the authors -- Acknowledgements -- Introduction -- Chapter 1: Defining difficult patients -- Chapter 2: Dealing with difficult families -- Chapter 3: Assessing difficult patients -- Chapter 4: Case management for the difficult patient -- Chapter 5: Risk management for patient violence -- Chapter 6: Moving toward a restraint-free facility -- Chapter 7: Improving patient and family satisfaction in specific units -- Chapter 8: Establishing policies and protocols -- Chapter 9: Documenting the difficult patient experience
Summary
Examines best practices that show how to prevent patients from becoming difficult and deal with those who do. Provides verbal and nonverbal techniques for de-escalating anger and preventing difficult patients from becoming violent toward staff, case studies from facilities that have found successful alternatives to use of restraints and assessment tools to better identify difficult patients
