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E-book
Author Bryan, Richard A.

Title Handling difficult patients : a nurse manager's guide / Richard A. Bryan, Linda Childers
Published Marblehead, Mass. : HCPro, [2004]
©2004
Online access available from:
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Description 1 online resource
Series Gale virtual reference library
Gale virtual reference library.
Contents About the authors -- Acknowledgements -- Introduction -- Chapter 1: Defining difficult patients -- Chapter 2: Dealing with difficult families -- Chapter 3: Assessing difficult patients -- Chapter 4: Case management for the difficult patient -- Chapter 5: Risk management for patient violence -- Chapter 6: Moving toward a restraint-free facility -- Chapter 7: Improving patient and family satisfaction in specific units -- Chapter 8: Establishing policies and protocols -- Chapter 9: Documenting the difficult patient experience
Summary Examines best practices that show how to prevent patients from becoming difficult and deal with those who do. Provides verbal and nonverbal techniques for de-escalating anger and preventing difficult patients from becoming violent toward staff, case studies from facilities that have found successful alternatives to use of restraints and assessment tools to better identify difficult patients
Notes Original: xi, 172 pages : illustrations ; 28 cm
Mode of access: Internet
Subject Nursing Care -- methods -- Nurses' Instruction
Nursing Care -- psychology -- Nurses' Instruction
Nurse-Patient Relations -- Nurses' Instruction
Nursing, Supervisory -- organization & administration -- Nurses' Instruction
Patients -- psychology -- Nurses' Instruction
Interpersonal communication.
Nurse and patient -- Case studies
Nurse and patient.
Nursing -- Psychological aspects.
Patients -- Psychology.
Interpersonal communication.
Nurse and patient.
Nursing -- Psychological aspects.
Patients -- Psychology.
Genre/Form Case studies.
Form Electronic book
Author Childers, Linda.
Thomson Gale (Firm)
LC no. 2009277816
ISBN 1601460597
9781601460592