1. Introduction. 2. The dynamic of violence and aggression. 3. Phases of violence and the aggression cycle -- Phase 1. Phase of relative normality. 4. Observational, surveillance and diversionary techniques. 5. Resources and staffing -- Phase 2. Phase of preaggression. 6. Intervention modalities and models. 7. Controlling measures and management -- Phase 3. Phase of attack. 8. Isolation techniques. 9. Physical restraint. 10. Mechanical control. 11. Chemical control. 12. Serious situations. 13. Injuries, job stress and burn-out. 14. Learning from experience
Summary
This book helps workers to understand how aggression can turn to violence, how to avoid violence and how to manage it when it does occur. The book blends theory and practice, a quality other texts do not have