Cover; Half Title; Title; Copyright; Contents; Preface; Acknowledgments; Author; Chapter 1: Designing Performance-Based Strategic Planning Systems; IT Roadmap ; Strategic Planning ; Strategy Implementation ; Implementation Problems ; In Conclusion ; References ; Chapter 2: Designing Performance Management and Measurement Systems; Developing the QI Plan ; Balanced Scorecard
Establishing a Performance Management Framework Developing Benchmarks ; Looking Outside the Organization ; Process Mapping ; In Conclusion ; Reference ; Chapter 3: Designing Metrics; What Constitutes a Good Metric? ; IT-Specific Measures ; System-Specific Metrics ; Financial Metrics
Initial Benefits Worksheet Continuing Benefits Worksheet ; Quality Benefits Worksheet ; Other Benefits Worksheet ; ROI Spreadsheet Calculation ; Examples of Performance Measures ; In Conclusion ; Project/Process Measurement Questions ; Organizational Measurement Questions
Project Software Measurement Software Engineering Institute Capability Maturity Model ; Identify a Goal-Question-Metric (GQM) Structure ; Develop a Software Measurement Plan ; Example Measurement Plan Standard ; In Conclusion ; Chapter 5: Designing People Improvement Systems; Impact of Positive Leadership
Bibliography
References Chapter 4: Establishing a Software Measurement Program; Resources, Products, Processes ; Direct and Indirect Software Measurement ; Views of Core Measures ; Strategic View ; Tactical View ; Application View ; Use a Software Process Improvement Model ; Organization Software Measurement
