| Description |
1 online resource (xiv, 247 pages) |
| Contents |
Cover -- Half-title page -- Reviews -- Title page -- Copyright page -- Contents -- Foreword -- Authors' Note -- Chapter 1 The Heart of the Matter -- Chapter 2 Rescuing Kindness -- Chapter 3 A Politics of Kindness -- Chapter 4 Building the Case for Kindness -- Chapter 5 Managing Feelings of Love and Hate -- Chapter 6 The Emotional Life of Teams -- Chapter 7 Cooperation and Fragmentation -- Chapter 8 On the Edges of Kinship -- Chapter 9 Unsettling Times -- Chapter 10 Free to Serve the Public? -- Chapter 11 Blame -- Chapter 12 The Hostile Environment -- Chapter 13 The Pull towards Perversion |
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Chapter 14 Cultivating Intelligent Kindness -- Chapter 15 Rehabilitating the Welfare State -- Index -- About the Authors -- Acknowledgements |
| Summary |
"The enthusiastic reception for the first edition of this book has prompted us to produce a second. We were delighted by the interest from people thinking about and working in public services beyond health care, although the book had been unapologetically health focused. Eight years have passed, and although the issues we addressed are still very much with us, times have changed. 'Austerity' has bitten hard into the UK's public services, especially social care. Developments in policy, technology, organisation and practice have affected health and social care, separately and together. Mindful of this, we have extended our reach to consider both sectors and, to an extent, the wider world of 'welfare'. Hence our new subtitle: 'rehabilitating the welfare state'. We have expanded our narratives, case studies and references accordingly, believing that the issues and perspectives in each field illustrate important points for all"-- Provided by publisher |
| Bibliography |
Includes bibliographical references and index |
| Notes |
Online resource; title from digital title page (viewed on April 06, 2020) |
| Subject |
Medical personnel and patient -- Great Britain
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Medical personnel -- Great Britain -- Attitudes
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Medical care -- Great Britain -- Psychological aspects
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Medical ethics -- Great Britain
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Kindness.
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Corporate culture.
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Medical personnel and patient.
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Delivery of Health Care -- organization & administration
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Attitude of Health Personnel
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Empathy
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Organizational Culture
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Professional-Patient Relations
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State Medicine -- organization & administration
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empathy.
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Corporate culture
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Kindness
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Medical care -- Psychological aspects
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Medical ethics
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Medical personnel and patient
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Medical personnel -- Attitudes
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United Kingdom |
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Great Britain
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| Form |
Electronic book
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| Author |
Campling, Penelope, 1958- author.
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Maloney, Chris, 1959- author.
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| LC no. |
2019031209 |
| ISBN |
9781911623236 |
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1911623230 |
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9781108851220 |
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1108851223 |
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