1. The patient as informed consumer -- 2. The changing status of women -- 3. The impact of technology -- 4. The commodification of health care -- 5. The problem of equity access -- 6. Designing health care -- 7. Major challenges -- 8. Future delivery of care
Summary
Drawing on a lifetime of work in health care, Lumby argues that the system continues to serve those who work in it rather than the people it is intended to care for. From interviews, anecdotes and observations she paints a vivid picture of what it is like to be sick in a changing health care system