Title Consumer satisfaction in medical practice / Paul A. Sommers

Published New York : Haworth Press, ©1999

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Description 1 online resource (ix, 197 pages) : illustrations Series Haworth marketing resources Haworth marketing resources. Contents Understanding Consumer Satisfaction as a Way of Doing Business -- Myths and Other Misunderstandings About Medical Practice -- Looking at Health Care from the Patient's Perspective -- Examining the Systems for Delivering Services -- Aligning Services with Patients' Needs -- Some Points to Remember -- Making Consumer Satisfaction a Way of Doing Business -- Adopting a Consumers' Bill of Rights -- Becoming Consumer Oriented -- Recommendations for Making Consumer Satisfaction a Way of Doing Business -- Developing Consumer-Oriented Service -- The Physician's Role in Developing a Consumer-Oriented Initiative -- How Consumers Select and Evaluate Physicians -- The Role of Management in Developing a Consumer-Oriented Initiative -- The Role of Nonphysician Staff in Making a Consumer-Oriented Initiative Work -- From Initial Call for Appointment to Billing: Treating the Patient Right -- Before the Appointment -- Establishing Rapport -- Defining the Patient's Needs and Wants -- Solving Problems -- Turning Complaints into Routine Requests -- Making the Job Easier for the Health Care Provider -- Helping the Referred Patient -- Follow Up on Good Service -- Effective Forms of Follow-Up Service -- Involving Patients and Their Families in the Evaluative Process -- Getting Consumers Actively Involved -- Consumer Satisfaction: A Summary -- The Management of Consumer Satisfaction in Medical Services -- Managing Outcomes -- Why Multivariate Analysis? -- An Inferential Evaluative Approach -- Applications: How to Implement, Interpret, and Draw Conclusions Summary Consumer Satisfaction in Medical Practice will equip physicians and other decision makers in health care with the necessary tools to meet the growing demand for customers'satisfaction in medical practices. Addressing the deliverance of accurate and affective medical services, this intelligent guide provides you with proven techniques in order to provide competitive prices, convenience, accessibility, and quality outcomes to customers. Consumer Satisfaction in Medical Practice turns the delivery of health care toward the patient. Each recommendation will enable you to provide long-term and cost Bibliography Includes bibliographical references (pages 181-187) and index Notes Print version record Subject Patient satisfaction. Medicine -- Practice -- Quality control Medical care -- Evaluation. Consumer satisfaction. Medical audit. Practice Management, Medical Consumer Behavior Patient Satisfaction Medical Audit POLITICAL SCIENCE -- Public Policy -- Social Security. POLITICAL SCIENCE -- Public Policy -- Social Services & Welfare. Medical audit Consumer satisfaction Medical care -- Evaluation Medicine -- Practice -- Quality control Patient satisfaction Tevredenheid. Patiënten. Gezondheidszorg. Form Electronic book ISBN 9781134753574 1134753578

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