| Description |
xiv, 429 pages : illustrations ; 22 cm |
| Contents |
Part 1: Introduction: Chapter 1. Dispute resolution choices -- Chapter 2. Mediation in the mainstream -- Chapter 3. Basic mediation process -- Part 2 Beyond the basics - skills for the dispute resolver Chapter 4. Using process to best advantage -- Chapter 5. Facilitating direct communication -- Chapter 6. The Role of options in negotiations -- Chapter 7. Underlying needs in a dispute resolution context -- Chapter 8. Questions and answers -- Part 3 Particular disputes - dynamics and strategies Chapter 9. Disputes over wills and estates -- Chapter 10. Commercial disputes -- Chapter 11. Mediation and the family -- Chapter 12. Personal injury, nervous shock and professional negligence claims -- Chapter 13. Workplace conflicts -- Chapter 14. Banks and borrowers -- Chapter 15. Community and the neighbourhood -- Part 4 Other dispute resolution processes Chapter 16. Facilitation: the dispute preventer -- Chapter 17. Facilitation in multi-party, planning and stakeholder matters -- Chapter 18. Succession planning for family businesses and farming properties -- Chapter 19. Telephone facilitations -- Chapter 20. Strategic planning facilitations -- Chapter 21. Facilitating public meetings -- Chapter 22. Conciliation -- Chapter 23. Early neutral evaluation -- Part 6 Complaint management Chapter 24. Complaint handling processes -- Chapter 25. Complaint recording processes -- Chapter 26. Promotion and accessibility -- Chapter 27. Evaluation and planning via complaints -- Chapter 28. Management, staff and training -- Chapter 29. Remedies |
| Summary |
Contains practical advice on how to successfully achieve a resolution in a range of circumstances |
| Notes |
Includes index |
| Bibliography |
Includes bibliographical references and index |
| Subject |
Mediation -- Australia -- Handbooks, manuals, etc.
|
|
Conflict management -- Australia.
|
|
Mediation -- Australia.
|
|
Dispute resolution (Law) -- Australia.
|
| Genre/Form |
Handbooks and manuals.
|
| LC no. |
2002416961 |
| ISBN |
0455217475 |
|
9780455217475 |
|
